Mastering the Art of Probing (हिंदी)
Master probing in sales to uncover customer needs, anticipate objections, and close more deals. This video course will guide you through essential probing techniques, strategic questioning, and active listening skills. Learn how to ask the right questions at the right time using proven frameworks like the 5W and 1H method and the Sales Question Funnel. Enhance your ability to connect with customers, gain insights, and drive successful sales conversations.
An overview of the course
As a sales professional, asking the right questions at the right time can be the difference between closing a deal and losing a potential customer. This course is designed to help you master the skill of probing—one of the most powerful techniques in sales.
Why probing is crucial: Understand identifying customer pain points, building trust, and guiding conversations toward successful outcomes.
Sales questions: Dive into open-ended, closed-ended, clarifying, and leading questions, and when to use them effectively. Explore the 5W and 1H framework.
Probing strategy: Ensure that your questions are purposeful, relevant, and aligned with the customer's needs.
Sales Question Funnel: learn about a systematic approach that guides customers from general discussions to specific decision-making points.
Listening and observing: Sharpen your ability to be a good listener and observer cues and respond effectively.
By the end of this course, you’ll have a structured approach to sales probing that helps you ask better questions, uncover real customer needs, and increase your closing rate.
This course brings together insights, practical tips and a lot of real-world examples. The stories and visuals keep the course interesting from start to finish.
Preview of the Course
Key takeaways from the course
Understand the Importance of Probing
Recognize how effective probing enhances sales conversations and increases conversions
Use the Sales Question Funnel Effectively
Master Different Questioning Techniques
Learn various types of sales questions, including the 5W and 1H framework, and apply them strategically.
Enhance Listening and Observational Skills
Develop active listening techniques and keen observation to better understand customer cues and respond effectively.
What does the course cover ?
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About the course
Audience
Sales, Marketing &
Customer service
Author
Yogesh Deshpande
Level
Beginner
Validity
6 Months
Price
900
Duration
30 mins
About your trainer
Yogesh Deshpande
Corporate Consultant and Trainer
- With over 25 years of diverse experience across multiple functions, Yogesh has transitioned from a successful corporate leader to become a dedicated Corporate Consultant and Trainer. Throughout his career, he has gained invaluable insights into key business areas such as Franchising, Sales & Marketing, After Sales, Logistics, Leadership, Operations and Network Expansion, which now form basis of his training and consulting approach.
- As a Corporate Trainer, Yogesh specializes in delivering high-impact, non-technical training programs that empower professionals to excel in today’s competitive landscape. His training sessions are designed to enhance essential skills such as Leadership, Effective Communication, Team Building and Process Optimization, fostering both personal and organizational growth.
- In addition to training, Yogesh offers consulting and coaching, tailoring his support to meet specific client needs. He works with teams to unlock their potential, tackle challenges and achieve meaningful results.
- Sales and Service Process Adherence
- Effective Communication & Presentation Skills
- Team Building & Collaboration
- Driving Profitability with Customer Retention
- Time Management & Productivity