Power of Empathy and Influence

Empathy and Influencing in Sales is a transformative course developed to sharpen your ability to connect with clients on an emotional level and use powerful influencing strategies.
 
Learn to observe, listen, and respond empathetically to your customers. Make use of proven psychological principles reciprocity, social proof, and loss aversion to influence customers and close more deals. 

An overview of the course

Empathy is the cornerstone of winning trust, and the ability to influence effectively is the key to closing deals. This comprehensive video course on Empathy and Influencing in Sales equips you with the tools to understand your clients’ emotions and motivations while strategically guiding their decision-making process. 

Through engaging lessons, you’ll explore:

Why empathy matters and how it creates meaningful client connections. 

The art of observing, listening, and responding empathetically to build trust. 

Proven influencing strategies such as: 

  • Reciprocation: Creating a sense of obligation by giving first. 
  • Foot in the Door: Gaining agreement through small initial commitments. 
  • Social Proof: Using testimonials and success stories to influence decisions.
  • Highlighting Loss: Emphasizing what clients stand to lose if they don’t act. 

By mastering empathy and influence, you’ll gain the confidence to navigate challenging sales scenarios, close deals effectively, and build long-term customer relationships that lead to sustained success.

This course brings together insights, practical tips and a lot of real-world examples. The stories and visuals keep the course interesting from start to finish. Whether you’re a seasoned professional or just starting in sales, this course will give you the edge you need to thrive in today’s competitive market.

Please note this is the second in the series of three courses on Soft Skills for Sales. 

pREVIEW THE COURSE

  Key takeaways from the course

Understand the Power of Empathy in Sales:

Learn why empathy matters and how observing, listening, and responding empathetically can foster trust and strengthen client relationships 

Apply Proven Influencing Strategies:

Expertise in powerful sales strategies such as reciprocation, foot-in-the-door, social proof, and highlighting loss to guide client decision-making. 

Master Emotional Connection Techniques:

Develop skills to identify and address customer emotions effectively to create meaningful and impactful interactions. 

  What does the course cover?

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About the course

Audience 
Sales, Marketing &
Customer service

Author

Viraj Almeida

Level
 Beginner 

 Validity
  6 Months 

 Price 
900

 Duration
30 mins

     About your trainer

   Viraj Almeida

  • Viraj Almeida is a Corporate Trainer and a soft skill expert.  
  • He has a total professional experience of more than 20 years and is specialized into soft-Skills, business skills and managerial & leadership development.
  • Worked with leading corporates, Siemens & Capgemini Consulting
  • He enjoys making Some of his signature programs are Communication Excellence, Presentation skills, Negotiation skills, Customer Service Excellence and Managerial Skills.
  • By Qualification, Viraj is a Computer Engineer, a Law graduate and a certified Life Coach.


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